Unified Communications

Unified Communications provides an opportunity for your business to reduce infrastructure and travel costs but allows for increased productivity output and collaboration across multi-site deployments.

 

Our deployments will increase customer satisfaction, employee productivity and provide real-time collaboration between separate teams.

 

We are experts at implementing and deploying a wide range of Cisco Unified Collaboration products from Unified Communications Manager, Unity Connection to Contact Center Express and Expressway.

VOIP

 

'Small business owners are discovering why VoIP hardware is such a powerful tool for maintaining a competitive edge. When you switch to an IP-based unified communications system, you'll find that you can increase productivity because you've combined and simplified your communication tools. You can secure your voice and data more strongly and you can make it easier for your employees to maintain access to your network, whether at work or at home' - Cisco
Cisco Unified Communications Jabber

Cisco Jabber

 

'Give your teams the freedom to be productive from anywhere, on any device, with Cisco Jabber. Cisco Jabber lets you access presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing. Now you can find the right people, see if and how they are available, and collaborate using your preferred method' - Cisco

IP VOICE & VIDEO TELEPHONY

Jabber if a soft phone which doubles up as a HD video and desktop sharing tool. It delivers secure and reliable communication for your team members.

INSTANT MESSAGING (IM)

Real-time presence information and instant messaging with your team. You can also view users’ availability and chat with individuals or groups, within and outside your organization.

CROSS PLATFORM

Be more productive from any location with Cisco Jabber on your Android, Blackberry, iPhone, iPad, Mac or Windows device.

Cisco Unified Contact Center Express

 

'Easy to deploy and use, Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact center solution is intended for both formal and informal contact centers in midmarket, enterprise branch, and corporate departments.' - Cisco

Sophisticated call routing and comprehensive contact management capabilities.

E-mail, Web Chat and social media integration.

Automatic call distributor features, including conditional routing, call-in-queue, and expected-wait-time messages.

Workforce optimization, including workforce management and advanced quality management.

Improved customer satisfaction and loyalty with comprehensive contact management.

Improved workforce productivity so you can do more with less.

Significant cost optimization with an easy-to-deploy, easy-to-use, all-in-one solution.

Boost agent efficiency, reduce costs, and improve customer loyalty.